FAQ

1. Open website from laptop/ PC: go to website then, click the"SHOP" button then choose products category then click the product category you want, then click the photo products for see the details. https://static.wixstatic.com/media/undefined (Laptop/PC website display) If open website from mobile phone, go to website then, click the "navigate" button (on the top left side, 3 line button), then choose products category then click the product category you want, then click the photo products for see the details. https://static.wixstatic.com/media/undefined (Mobile phone website display) Please read carefully about product description, care instruction, safety information, usage tips globaly, etc) before place your order. https://static.wixstatic.com/media/undefined (Laptop/PC website display) https://static.wixstatic.com/media/undefined (Mobile phone website display) 2. Send your format order form* (which already filled) + send your photo ptoducts include variant & quantity for each product to us. 3. After we received you your format order* data, we will give you total payment (total products price + SHIPPING COST (on website if you click add to cart, the shipping cost not include so when you want to order and send format order, we will give you total payment include shipping cost)) & our bank account number. 4. Please give us your transfer receipt after you transfer, then we will checked it. We will proceed your order after we receive your full payment. 5. We will pack your order then deliver your order, & give you your track number. ----------------------------------------------------------------------------------------------------------- *FORMAT ORDER FORM -Name: -Full Address: -Mobile Phone Number: -Order (products + photo products, variant, quantity): Send your data + photo products to us through line or mail example: -Name: Joyce -Full Address: Village Residence tower A/ 808, 29 Marina Boulevard, Bandung, West Java -Mobile Phone Number: 08123456789 -Order: 1. pomade: vanila-shiny- 1pc 2. essential oil: clove bud- 1pc https://static.wixstatic.com/media/undefined https://static.wixstatic.com/media/undefined

ORDER We accept domestic & international orders. For international orders, please contatc us for more information through mail with subject: INTERNATIONAL ORDER PAYMENT Only through BCA (BANK CENTRAL ASIA), number account will be sent to you after you order. We don't accept payment through voucher etc. After paid, please sent the receipt of payment to us. CANCELLATION Payment should be made strictly within 24 hours (1 day) after we send you a total order. If payment is not made and confirmed within 24 hours (1 day), your order will automatically expire and we will blacklist you & never accept your order next time. We reserve the right to refuse/ cancel an order. Non-acceptance of an order may, for example, result from one of the following: 1. The product ordered being unavailable from stock/ full order 2. Our inability to obtain authorization of payment/ any prejudice on your transaction 3. The identification of an error within the product information, including price or promotion We will give notice to you when it happens and refund all payments that you have made, if any. We do not accept order cancellations after payment outside of the reasons stated above and resulting from delay in delivery estimates from courier to your location, and if you cancelled, your money will not refund to you. SHIPPING We ship from Bandung, West Java, Indonesia. All domestic orders will go by JNE/POS/J&T. You can check your shipping cost at www.cektarif.com. We will deliver your order D+1 (business day) payment (full payment of products & shipping cost). if the transfer totaling is less, we apologize we can't deliver your order. Your track number will send to you D+2 (business day) You can check your track number at www.cekongkir.com. Products will be delivered with bubble wrapped & paper bag. If you order wholesale and need extra packaging (wooden crate), please contact us. Orders requiring extra packaging (wooden crate) may incur additional charge & shipping fees (weight calculated based on the weight of the packing volume*). Orders requiring multiple seperate packaging (if you order wholesale) may incur additional shipping fees and arrive at different times although dispatched at the same time. *Volume calculation as follows (L x W x H) : 6000 then total weight may rounded to up depending on the courier policy example: L: 40cm W: 40cm H: 35 cm so the volume weight is: (40 x 40 x 35) : 6000 = 9.33 kg ~ 9.5kg FORCE MAJEURE We are not responsible for any violations, interruptions or delays associated with things which are out of our control, including but not limited to disasters, floods, earthquake, lightning strikes, frozen rain / hailstones, bad weather and other due/catastrophe of the surrounding nature, epidemics, explosions, fires, wars, riots, strikes, piracy, mutiny, riot, civil commotion, anarchy or sabotage, demonstrations, terrorism, national emergencies, damage from third party software. If you or we cancel the contract by written notice when the Force Majeure event occurred during two business days or more, you or we will not have any responsibilities if the reason for cancellation of the contract is due to Force Majeure, unless the refund of payment for products has been made to you however we have not received the products you must return.

We don't accept return, refund, & exchange. RETURN & EXCHANGE We only will accept your complain about return and or exchange, within 1 day (24 hours) of receiving the item in order to be eligible to return and or exchange it, in accordance with the following : 1. Received product(s) do not match with your order and or do not comply with the mutual consent has been previously informed to you. REFUND We only accept & confirm refund and or special discount in accordance with the following: 1. Out of stock 2. We cancel your order, not you 3. Received wrong items and or don't comply with the mutual consent has been previously informed 4. The number of items ordered is less not caused by delivery courier. If the number of items you ordered is less, please contact us within 24 hours with a photo of the total products. Please note that any request made later than 24 hours & without a proof won’t be considered as a eligible request. We will offer you refund of all products that are lacking and or resend the deficiencies of your products (resend shipping costborne by Karst and Christy), if any. We don't accept return and or exchange and or refund caused by your negligence (wrong write your address, put the product frivolously, use EO with not according to the rules, etc) LOST PACKAGES If an item gets lost and doesn't arrive to destination and the number of items ordered is less caused by delivery courier, despite correct address, please contact us immediately; if any. We will first confirm the delivery courier office. If they claim & confirm that the item was lost, we will help you to process your package according to the the delivery courier procedure. We don't accept return and or exchange or refund caused by lost package and or deficiencies of your products (multiple seperate packaging) by delivery courier. But, we apologize if they not claim & not confirm that the item was lost, we also don't accept return and or exchange and or refund of it. We will respond within 24 hours so we can report to the delivery courier. For the next step, waiting for response from the courier and we will email you as soos as we got the info from the courier. UNCLAIMED SHIPMENTS Buyers are responsible to track & trace their orders and schedule a redelivery with their local courier if necessary to see if it arrives to their safely. Once a package is stated unclaimed despite correct mailing address, the recipient has to contact the post office in order to arrange a redelivery or has to pick up the package from the local courier. Otherwise it will be returned to us. We will arrange a reshipment for the returned parcels as soon as we receive them but only if the buyer agrees to cover the reshipment cost. Once a package has been refused by the recipient (either by the person concerned or not) for any reason, we don't accept return and or exchange and or refund of it. We are not responsible for your packages, fees and or other taxes, it is entirely the buyer's responsibility. We apologize to buyers who are proven to be cheating (ex: saying the packages aro not have arrived and proven from the tracking number & declared to have arrived by the courier), the complaint is considered invalid and we don't accept return and or exchange and or refund. For complaint, please contact us through line chat or mail (subject: COMPLAINT)

CUSTOM We accept custom order and here our criteria: 1. Custom orders for product sizes (netto) 2. Custom order for private label or souvenir 3. Custom order request new variant for pomade or essential oil (we do not always approve this, except we capable found the natural ingredients and the price is still affordable. But if we found and the price is quite expensive, and you still want, you can still order this products) 4. Minimum order for custom order sizes (pomade) are 3pcs and minimum for private label are 24pcs (Price for custom orders are already wholesale price) Price for custom order not always the same with the products listed on the website. Contact us for more information through line chat or mail (subject: CUSTOM ORDER). WHOLESALE -Pomade 1. Buy minimum 3pcs (mixed variant) get discount 5k/ item 2. Buy minimum 6pcs (mixed variant) get discount 50k 3. Buy minimum 12pcs (mixed item) get discount 100k and free shipping maximum 20k 4. Buy above 20pcs get more special discount -Essential Oil Buy more than 30ml (1 variant) get special discount Please contact for more information through line chat or mail (subject: WHOLESALE).

COLLABORATION We are very welcome to collaborate project or media or endorsement arround the world with you. Please contact us through mail with subject: COLLABORATION. PARTNERSHIP We welcome partnership (whoelsale, stockist, retailer, booth, consignment, etc) with you, please contact us through mail with subject: with subject: PARTNERSHIP.

If we will hold an event or follow a certain event, we will infokan through social media or banner of our website. If you are interested in inviting us to join the event, please contact us through mail.

We will try our best to answer it for you within 24 hours (business day). But sorry, we reserve the right not to respond to you & block you if we consider you send: -Spam & annoying content -Inappropriate: harassment, bullying, nudity or pornography, related to drugs, violence, harm, disrespectful sentences, -Contains element of tribe, race, religion, politics, and intergoup -Contains threats or terror -Contains the offense & against the law -Contains matters pertaining to privacy and company secrets -Scam We also reserve the right to block or delete your account if found to be suspicious or detrimental. We will bring it according to applicable law.

SITE CONTENT All content included images, description, logo, & creative content are owned by Karst&Christy. Any use of the logo, story, philosophy, testimonial, blog, images, description, or creative contents, including copying or storing it or them in whole or part, other than intentionally/ untentionally for your own personal, noncommercial/ commercial, or your own company/ account use are prohibited without the permission of Karst&Christy. Beware with fake accounts & scam on behalf our company. ERRORS, INACCURACIES, OMISSIONS We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will accurately reflect the color of the product on delivery. All measurements are approximate, however we do make every effort to ensure they are as accurate as possible. All materials, descriptions, details, & prices of products appearing on the website are as correct as possible. Prices are subject to change without notice. But, occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, photographs, offers and availbility, We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel order if any information on the site is inaccurate at any time without prior notice (including after you have submitted your order).